THE
WORLDWIDE SURVEY
OF
FLOWMETER USERS
Book 1
Researched by:
Flow Research 27 Water Street Wakefield, MA
01880 781-245-3200 www.flowresearch.com Project team: Jesse Yoder PhD., Michael Kirsch, Jeff
Soohoo Ducker Research
Company, Inc. 6905 Telegraph
Road Suite 300 Bloomfield Hills,
MI 48301 248-644-0086 www.ducker.com Project team:
Nick Limb, Scott Shober Josiah Waxman,
Lorena Ferrari
Published by
Ducker Research Company, Inc.
A Division of Ducker Worldwide
October,
2001
THE
WORLDWIDE SURVEY
OF
FLOWMETER USERS
Book 2
Researched by:
Flow Research 27 Water Street Wakefield, MA
01880 781-245-3200 www.flowresearch.com Project team: Jesse Yoder PhD., Michael Kirsch, Jeff
Soohoo Ducker Research
Company, Inc. 6905 Telegraph
Road Suite 300 Bloomfield Hills,
MI 48301 248-644-0086 www.ducker.com Project team:
Nick Limb, Scott Shober Josiah Waxman,
Lorena Ferrari
Published by
Ducker Research Company, Inc.
A Division of Ducker Worldwide
October,
2001
TABLE OF CONTENTS
Description Page
Number
Chapter One: Executive Summary.............................................................................................................. 1-1
Overview................................................................................................................................................................. 1-1
Study
Objectives................................................................................................................................................ 1-1
Methodology....................................................................................................................................................... 1-1
Worldflow™....................................................................................................................................................... 1-2
Background
of Study.................................................................................................................................... 1-4
How
the User Survey Was Conducted.................................................................................................. 1-5
Profile
of Users Surveyed............................................................................................................................ 1-6
Installed
Base of Flowmeters by Type............................................................................................... 1-6
Analysis
of North American Segment................................................................................................ 1-7
Profile
of Users Surveyed............................................................................................................................ 1-7
Installed
Base of Flowmeters by Type............................................................................................... 1-7
Analysis
of European Segment................................................................................................................ 1-7
Profile
of Users Surveyed............................................................................................................................ 1-8
Installed
Base of Flowmeters by Type............................................................................................... 1-8
Analysis
of Asian Segment......................................................................................................................... 1-8
Profile
of Users Surveyed............................................................................................................................ 1-8
Installed
Base of Flowmeters by Type............................................................................................... 1-8
Chapter Two: Introduction and Methodology............................................................................. 2-1
Overview................................................................................................................................................................. 2-1
Study
Objectives................................................................................................................................................ 2-1
Methodology....................................................................................................................................................... 2-1
How
to Read the Figures in the Report............................................................................................... 2-3
Worldflow™....................................................................................................................................................... 2-4
Team
History and Experience.................................................................................................................... 2-5
Flow
Research.................................................................................................................................................... 2-6
Ducker
Research............................................................................................................................................... 2-9
Custom
Projects.............................................................................................................................................. 2-10
TABLE OF CONTENTS
(continued)
Description Page
Number
Chapter Three: Worldwide Survey of Flowmeter Users......................................................... 3-1
Overview................................................................................................................................................................. 3-1
How
the User Survey Was Conducted.................................................................................................. 3-2
Profile
of Users Surveyed............................................................................................................................ 3-3
Installed
Base of Flowmeters by Type............................................................................................... 3-3
Use
of Primary Elements.............................................................................................................................. 3-4
Flowmeter
Applications by Type............................................................................................................ 3-4
Types
of Fluid Measured by Flowmeter Type.................................................................................. 3-4
Reasons
for Using Flowmeters of Any Type.................................................................................... 3-4
Importance
of Factors When Purchasing Flowmeters.......................................................... 3-5
Flowmeter
Purchasing Expectations................................................................................................. 3-5
New
vs. Retrofit Flowmeter Purchases............................................................................................. 3-6
Reasons
for Expected Change in Flowmeter Usage.................................................................... 3-6
Flowmeter
Purchasing Channels.......................................................................................................... 3-6
Who
Specifies Flowmeter Purchases.................................................................................................... 3-6
What
Medium Flowmeters are Measuring...................................................................................... 3-7
Safety
Approvals Required on Flowmeters.................................................................................... 3-7
User
Experience with Flowmeters, Importance of Accuracy............................................. 3-7
User
Satisfaction with Supplier Services......................................................................................... 3-8
Use
of Multivariable Flowmeters........................................................................................................ 3-8
Substitution
of One Flowmeter Type for Another..................................................................... 3-8
Substitution
of One Flow Type for Another in the Future................................................... 3-8
Use
of Communication Protocols with Flowmeters................................................................ 3-9
Use
of the Internet for Making Purchase Decisions.................................................................. 3-9
Information
Sources Used Other than the Internet................................................................ 3-9
User
Calibration of Flowmeters........................................................................................................... 3-9
Frequency
with which Users Calibrate Their Flowmeters................................................ 3-10
Chapter Four: Survey of Flowmeter Users in North America.............................................. 4-1
Overview................................................................................................................................................................. 4-1
Analysis
of North American Segment................................................................................................ 4-2
Profile
of Users Surveyed............................................................................................................................ 4-2
Installed
Base of Flowmeters by Type............................................................................................... 4-3
Use
of Primary Elements.............................................................................................................................. 4-3
Applications
by Flowmeter Type............................................................................................................ 4-3
Type
of Fluid Measured by Flowmeter Type..................................................................................... 4-3
Reasons
for Using Flowmeters................................................................................................................ 4-4
Importance
of Factors When Purchasing Flowmeters.......................................................... 4-4
TABLE
OF CONTENTS
(continued)
Description Page
Number
Chapter Four: Survey of Flowmeter Users in North America (continued)
Flowmeter
Purchasing Expectations................................................................................................. 4-5
New
Versus Retrofit Flowmeter Purchases.................................................................................... 4-5
Reasons
for Expected Change in Flowmeter Usage.................................................................... 4-5
Flowmeter
Purchasing Channels.......................................................................................................... 4-5
Who
Specifies Flowmeter Purchases.................................................................................................... 4-6
What
Medium Flowmeters are Measuring...................................................................................... 4-6
Safety
Approvals Required on Flowmeters.................................................................................... 4-6
User
Experience with Flowmeters, Importance of Accuracy............................................. 4-6
User
Satisfaction with Supplier Services......................................................................................... 4-7
Use
of Multivariable Flowmeters........................................................................................................ 4-7
Substitution
of One Flowmeter Type for Another..................................................................... 4-7
Substitution
of One Flow Type for Another in the Future................................................... 4-7
Use
of Communication Protocols with Flowmeters................................................................ 4-8
Use
of the Internet for Making Purchase Decisions.................................................................. 4-8
Information
Sources Used Other Than The Internet................................................................ 4-8
User
Calibration of Flowmeters........................................................................................................... 4-8
Frequency
with which Users Calibrate Their Flowmeters.................................................. 4-9
Chapter Five: Survey of Flowmeter Users in Europe................................................................... 5-1
Overview................................................................................................................................................................. 5-1
Analysis
of European Segment................................................................................................................ 5-2
Profile
of Users Surveyed............................................................................................................................ 5-2
Installed
Base of Flowmeters by Type............................................................................................... 5-2
Use
of Primary Elements.............................................................................................................................. 5-3
Applications
by Flowmeter Type............................................................................................................ 5-3
Type
of Fluid Measured by Flowmeter Type..................................................................................... 5-3
Reasons
for Using Flowmeters of Any Type.................................................................................... 5-3
Importance
of Factors When Purchasing Flowmeters.......................................................... 5-3
Flowmeter
Purchasing Expectations................................................................................................. 5-4
New
Versus Retrofit Flowmeter Purchases.................................................................................... 5-4
Reasons
for Expected Change in Flowmeter Usage.................................................................... 5-4
Flowmeter
Purchasing Channels.......................................................................................................... 5-5
Who
Specifies Flowmeter Purchases.................................................................................................... 5-5
What
Medium Flowmeters are Measuring...................................................................................... 5-5
Safety
Approvals Required on Flowmeters.................................................................................... 5-6
User
Experience with Flowmeters, Importance of Accuracy............................................. 5-6
User
Satisfaction with Supplier Services......................................................................................... 5-7
TABLE
OF CONTENTS
(continued)
Description Page
Number
Chapter Five: Survey of Flowmeter Users in Europe (continued)
Use
of Multivariable Flowmeters........................................................................................................ 5-7
Substitution
of One Flowmeter Type for Another..................................................................... 5-7
Substitution
of One Flow Type for Another in the Future................................................... 5-7
Use
of Communication Protocols with Flowmeters................................................................ 5-8
Use
of the Internet for Making Purchase Decisions.................................................................. 5-9
Information
Sources Used Other Than The Internet................................................................ 5-9
User
Calibration of Flowmeters........................................................................................................... 5-9
Frequency
with which Users Calibrate Their Flowmeters.................................................. 5-9
Chapter Six: Survey of Flowmeter Users in Asia............................................................................ 6-1
Overview................................................................................................................................................................. 6-1
Analysis
of Asian Segment......................................................................................................................... 6-2
Profile
of Users Surveyed............................................................................................................................ 6-2
Installed
Base of Flowmeters by Type............................................................................................... 6-2
Use
of Primary Elements.............................................................................................................................. 6-3
Applications
by Flowmeter Type............................................................................................................ 6-3
Type
of Fluid Measured by Flowmeter Type..................................................................................... 6-3
Reasons
for Using Flowmeters of Any Type.................................................................................... 6-3
Importance
of Factors When Purchasing Flowmeters.......................................................... 6-3
Flowmeter
Purchasing Expectations................................................................................................. 6-4
New
Versus Retrofit Flowmeter Purchases.................................................................................... 6-4
Reasons
for Expected Change in Flowmeter Usage.................................................................... 6-4
Flowmeter
Purchasing Channels.......................................................................................................... 6-5
Who
Specifies Flowmeter Purchases.................................................................................................... 6-5
What
Medium Flowmeters are Measuring...................................................................................... 6-5
Safety
Approvals Required on Flowmeters.................................................................................... 6-6
User
Experience with Flowmeters, Importance of Accuracy............................................. 6-6
User
Satisfaction with Supplier Services......................................................................................... 6-7
Use
of Multivariable Flowmeters........................................................................................................ 6-7
Substitution
of One Flowmeter Type for Another..................................................................... 6-7
Substitution
of One Flow Type for Another in the Future................................................... 6-7
Use
of Communication Protocols with Flowmeters................................................................ 6-8
Use
of the Internet for Making Purchase Decisions.................................................................. 6-8
Information
Sources Used, Other Than the Internet............................................................... 6-9
User
Calibration of Flowmeters........................................................................................................... 6-9
Frequency
with which Users Calibrate Their Flowmeters.................................................. 6-9
TABLE OF CONTENTS
(continued)
Description Page
Number
Appendix A.............. Worldwide Flowmeter Study: Phase One and Phase Two.... A-1
Appendix B.............. Input Questionnaire............................................................... B-1
Appendix C.............. Enduser Survey...................................................................... C-1
Appendix D.............. Summary of Comments.......................................................... D-1